Access guide.
THE SAFE ACCESS GUIDE

Ledger Live login,
made clear.

Find the right way to open Ledger Live, get back into the app, and protect your wallet from fake sign-in pages.

Go to official Ledger Live See the quick steps
Security first. This guide never asks for your password or recovery phrase.
START HERE01 — ACCESS THE OFFICIAL APP

Important: Ledger Live does not require your 24-word recovery phrase to log in. Never enter it on a website, share it with support, or type it into an unexpected app prompt.

More safety tips
GET STARTED

How to access
Ledger Live safely

There is no universal web sign-in page for your wallet. Use the official app and your own Ledger device.

01

Open the official app

Download or launch Ledger Live from Ledger.com or your device’s trusted app store. Check the domain carefully.

DESKTOP OR MOBILE
02

Unlock your app

Enter the local app password you set up on that device. If this is your first time, follow the in-app setup flow.

YOUR APP PASSWORD
03

Connect and verify

Connect and unlock your Ledger hardware wallet. Review and approve transactions on its screen—not on a website.

CONFIRM ON DEVICE
Want to download or update Ledger Live?

Use Ledger’s official download page to get the genuine application.

Open official page
KEEP CONTROL

Your recovery phrase
is not a login.

That 24-word phrase is the master backup for your wallet keys. Anyone who gets it can take control of your assets. When Ledger Live is locked with an app password, that password is local to the app—not your recovery phrase.

Visit official Ledger Support

Never type it into a website

Legitimate Ledger Live access and support never ask you to enter your phrase online.

Keep it private and offline

Do not share it in chats, email, screenshots, cloud notes, or screen shares.

Trust your device screen

Check transaction details on your Ledger hardware wallet before approving anything.

Ignore urgent recovery messages

Unexpected links and pressure to “verify” your wallet are common phishing tactics.

QUICK FIXES

Having trouble
getting in?

Start with these safe checks. For device-specific help, go directly to official Ledger Support.

A / PASSWORD

Forgot your app password?

Follow Ledger’s official reset or clear-data steps for your device. You may need to reconnect your Ledger and add accounts again. Your recovery phrase is not your app password.

Find official instructions
B / CONNECTION

Device won’t connect?

Try a data-capable USB cable and another port. Close other wallet apps, update Ledger Live from the official source, and restart the app and device.

Explore connection help
C / APP

App stuck or outdated?

Check for an update using Ledger Live or the official download page. Avoid third-party installers, unexpected update links, and unofficial support accounts.

Get official Ledger Live
GOOD TO KNOW

Ledger Live login
questions

Clear answers about app access, passwords, and wallet safety.

Official support center
How do I log in to Ledger Live?

Open the official Ledger Live app on your computer or phone and unlock it with the password you created for that app. Connect and unlock your Ledger hardware wallet when prompted. Ledger Live does not ask you to type your 24-word recovery phrase to sign in.

Is there an official Ledger Live website login?

Ledger Live is primarily a desktop and mobile application, not a website where you enter your recovery phrase. Only download the app using Ledger’s official website at ledger.com/ledger-live. Be cautious of sponsored search results and lookalike domains.

What if I forgot my Ledger Live password?

The app password protects the app on that device; it is not your recovery phrase or a Ledger account password. Use the app’s official reset or clear-data guidance and then reconnect your Ledger device to add accounts again. Your recovery phrase can restore access to your assets, so never share or enter it into a website.

Why is my Ledger device not connecting?

Try another USB cable or port, close other wallet applications, update Ledger Live and your device firmware through the official app, then restart both. On mobile, check Bluetooth permissions and that your device supports the connection method. Follow Ledger Support instructions for your specific device.

Will Ledger Support ever ask for my 24-word recovery phrase?

No legitimate support agent needs your recovery phrase. Anyone who asks for it, requests a screen share of it, or asks you to enter it on a website is attempting to gain control of your assets. Keep it offline and private.

READY TO CONTINUE?

Go straight to the
official source.

Download Ledger Live or get product help directly from Ledger. Always check the address before continuing.

Visit Ledger.com Opens ledger.com in a new tab